Our Courses

We offer both short-term and long-term courses in General English, Business English, examination preparation and specialist options.

Courses are organised in 45-minute lessons in groups of no more than 12 students (PM classes 15) , and can be booked to start any Monday in the year for two weeks or more.

Our Courses

Here is a list of all our courses we offer


Our approach is broadlyPrincipled Eclecticism. We use a variety of methodologies and approaches, choosing from a range of techniques that we consider effective and applying them according to the learning context and objectives. We aim to facilitate the understanding of the new language being taught and do not rely on one specific ‘best method’.

Pedagogic Approach

Our approach views communication as both a goal of and means to language acquisition. Our approach is centred on helping the student develop certain skills and abilities: spoken interaction and expression, listening and reading comprehension, and writing expression. In each class students will be afforded opportunities to practise language in contextualized, practical and everyday situations through activities, games etc. with predefined goals.

We offer courses at the following levels (min. age in adult classes is 16):

  • Beginners (A1) (no previous study) *
  • Elementary (A1)
  • Pre-Intermediate / Lower Intermediate (A2)
  • Intermediate / PET preparation (B1)
  • Upper Intermediate / FCE preparation (B2)
  • Advanced  / CAE preparation (C1)
  • Proficiency / CPE preparation (C2)

* For Complete Beginners please contact the school before booking.


See our Learning aims for each level under Courses/Pedagogy

Your course – what you should know:

20 lesson programmes (15 hours)

Mornings: 9:00-10:30 – 10:45-12:15


Afternoons: 13:00-15:00 – 15:15-17:00

CANCELLATION OF BOOKING and REFUNDS – : Cancellation charge €160 applies in all cases plus the school shall retain a portion of the course fees as follows: notice of receipt of cancellation 21 days before the start of a course, 10%: 14 days before, 20%: 7 days before and up to 7 days after course commencement, 30% No refunds will be made for partial weeks of attendance or an uncompleted course following 7 days after the course begins.

Refunds will be made within a maximum of 2 months following the cancellation date and processed by Patrick Creed info@galwaylanguage.com

If a visa application is refused, the funds will be returned within 20 working days of the decision being received by the provider, less cancellation charge of €160.

Students should be punctual and attend class each day. A student will be recorded as absent is they are more than 5 minutes late to class or depart 5 minutes early. Students more than 15 minutes late will not be allowed to class and will have to return after the following class break. (VISA requiring students must keep an attendance rate of at least 85% for their programme and must not be more than 5 minutes late to each class)

Recording of attendance will be by the teacher in class and checked at the end of each week by the Director of Studies.

In the case of a student being absent for 2 days the school (Director of Studies) will try to make contact with the student by phone or email to seek clarification on the situation. If unsuccessful a letter/email will be sent to the student within 10 days of absence. If the school is unable to make contact with the student or receive good cause for absence then the student will be expelled from the school (by the school Director) within 4 weeks of the initial absence and reported to the local immigration office.This final decision on expulsion for any reason is made by the Director of the School. The school follows the decisions of INIS regarding visa requests and any decision on the renewal of visas or the cancellation of visas will be at the discretion of INIS and the school will respect any decisions INIS make

All standard correspondence as part of this process will be retained and available on request to relevant internal personnel and external authorities. Absenteeism and expulsion procedures are implemented in a timely manner – the disciplinary action follows immediately after the absenteeism issue has been identified by management. (Non-EEA students will not be expelled towards the end of their programmes in relation to issues identified at an earlier point in the programme)

Students must email (info@galwaylanguage.com) or text (00353861678503) to the school on the first day of sickness and each day subsequently. Students must submit a certificate from a doctor on the first day of return to school. The procedure regarding absenteeism and expulsion is referenced in the requirements as activated in the case of uncertified sick leave beyond the statutory entitlement.

No unscheduled breaks are permitted except in documented cases of illness or close family bereavement. Any queries should be forwarded to Patrick Creed (info@galwaylanguage.com). Student holidays and breaks must comply with the Department of Justice and Equality’s requirements.

External authentication of exam results / grades received by students;

Examinations provided by the school are as follows:

Programme Title Title of Award/ End of Programme exam External Authentication Examining / Awarding Body
EGTIE TIE Interactive English Language Tests Ltd.
EGF General English / FCE Cambridge English Language Assessment
EGA General English / CAE Cambridge English Language Assessment
EGP General English / CPE Cambridge English Language Assessment
EGIELTS General English /IELTS British Council
EGETAPP ETAPP Interactive English Language Tests Ltd.

Approved from June 2017 onwards;

EGPET   –  General English/PET  –  Cambridge English Language Assessment

EGTRINITYF – General English/ Trinity Integrated Skills In English Foundation – Trinity College London

EGTRINITYI  – General English/ Trinity Integrated Skills In English 1  – Trinity College London




Visa requiring students are obliged to sign an agreement at the beginning of the programme stating that Bridge Mills Galway Language Centre will enter the student for the appropriate end of programme exams and that the exams are mandatory. The student must sign the agreement stating that they understand the exam is mandatory and agree that they will sit the exam. This document is available for inspection in respect of each student.

Procedure for entering students for the required exams

  • The school is a TIE and ETAPP examinations centre and can register students onsite.
  • The school is a Cambridge examinations centre (PET/FCE/CAE/CPE) and can register students onsite.
  • The school can register students for IELTS examinations via the local IELTS examination centre
  • The school can also register students for Trinity examinations.
  • The school can register students for TOEIC and TOEFL examinations ( but these do not fulfill Visa requirements for end of course examination programmes )

The person responsible for this is Patrick Creed info@galwaylanguage.com

A record of grades received will be available on request to students, INIS and relevant internal personnel and the relevant data protection permissions are agreed with students accordingly.

Please report complaints or appeals requests to us as soon as possible so we can assist you.

Complaints Procedure:

Informal Complaints 


Informal complaints should normally be made within 3 working days of the incident, matter or concern being complained about.



  1. Initial communication is made orally or in writing by the complainant (the person making the complaint) to the person who is the subject of the complaint (the person who is being complained about OR is responsible for the matter being complained about).
  2. The subject of the complaint has three working days to acknowledge the complaint and attempt to mediate a satisfactory resolution. Other persons at the nearest level to the issue of concern (for example, team leaders or teachers) may be called upon to assist in this mediation if necessary.
  3. If mediation is successful, the complaint is considered resolved.
  4. If mediation is unsuccessful, or the complaint is unaddressed, the complainant may choose to (i) escalate to a formal complaint OR (ii) cease the complaint.


Formal Complaints


Complaints should normally be submitted within 5 working days of the incident, matter or concern being complained about. If the submission of a complaint is delayed, a rationale for this must be provided (for example, due to an informal complaints procedure being followed but unsatisfactorily resolved). If a complaint is made after a period of 4 weeks or more and no informal complaints procedure was followed in the interim, the complaint will not be accepted.



  1. A formal complaint is made in writing by the complainant to the Academic Coordinator. Complaints should be specific and where possible supported by appropriate evidence.
  2. The Academic Coordinator investigates OR (where appropriate) appoints a competent staff member to investigate the complaint.
  3. The Academic Coordinator advises the subject of the complaint of the details and nature of the complaint, and invites them to respond.
  4. The Academic Coordinator, where appropriate assisted by a competent staff member, considers the complaint, associated evidence and response from the subject of complaint.
  5. Where the complaint is not considered valid, the process concludes.
  6. Where the complaint leads to recommendations or actions taken as a consequence of the complaint, the Academic Coordinator informs all relevant persons/bodies within the school.
  7. The Academic Coordinator informs all parties in writing (complainant, subject of complaint and any other relevant persons) of the outcome of the investigation of the complaint, the findings, any decisions made or actions arising from those decisions.
  8. The Academic Coordinator logs the details of the complaint for review by the appropriate body (Academic Committee, Operations Team, Board of Directors or any combination of these).




Appeals should be initiated within 5 working days of the issue of the decision being appealed, subject to extenuating circumstances (for example, serious illness).



  1. The appellant (person making the appeal) submits the appeal to the Academic Coordinator using the appropriate appeal form (contact us at the office or email us for the form). The appeal submission should include:
  • A completed application for appeal form
  • Verifiable evidence which addresses the appeal criteria
    1. If the appellant seeks to present in person to the Appeals Board this must be indicated on the application for appeal form , alongside a rationale for presenting in person. The External Chairperson of the Appeals Board will decide if there is merit in the appellant attending in person.
    2. The Academic Coordinator assesses the application for appeal to establish if it is complete and meets the grounds for an appeal as per the BMGLC Policy for Appeals.
    3. If the Academic Coordinator deems that there are no valid grounds for appeal, the appeal is rejected and the appellant notified.
    4. If the Academic Coordinator deems that the grounds for appeal are valid and the application is complete, an Appeals Board is convened and the appellant notified.
    5. Where an Appeals Board is convened, the External Chairperson of the Appeals Board draws two persons from a panel established by the Academic Committee for this purpose. These two persons are asked to confirm they have no previous involvement with the matter being appealed, and to declare any conflicts of interest.
    6. The appellant is notified a minimum of three working days in advance of the meeting of the Appeals Board, and is provided with a copy of all material provided to the Appeals Board by the External Chairperson. This communication also responds to any requests by the appellant to present in person to the Appeals Board.
    7. The Appeals Board meets to review evidence, agree findings and determine fair resolution. The Appeals Board may, at its discretion, invite persons who may have evidence or information relevant to the matter being appealed to attend. The appellant is advised of any person the Appeals Board meets by the External Chairperson.
    8. If the Appeals Board upholds the appeal, consideration is given to the implications of this. The Appeals Board may adjourn to consult with the Board of Directors or take legal advice as required. Following a final decision (and any associated recommendations), the External Chairperson will communicate the decision and the rationale for its decision.
    9. If an appeal pertains to assessment or academic matters, the External Chairperson will communicate the decision to the Academic Committee (without providing personal information), the Academic Coordinator and the appellant.
    10. If an appeal pertains to non-academic matters, the External Chairperson will communicate the decision to the Academic Coordinator, the Managing Director and the appellant.
    11. Following notification of the decision, the process concludes. No further appeals process is available.


Appeal of Examination Results (from external bodies)

Grounds for Appeal – An appeal of an external examination result, or academic submission, to an external body shall be considered where it meets the grounds for appeal

These vary depending on the examination /assessment body

• Cambridge Examinations
• TIE Examinations


Please email academic@galwaylanguage.com who can send you the relevant documentation

Appeals carry a cost and students will be informed of this at the time.


Appeals Procedures (external examinations bodies)

• A student who wishes to appeal an external examination result must do so in writing, setting out the grounds for the appeal (as per specific examination appeals process) in full to the Academic Manager.
• Appeal application deadlines are strictly applied as per the Examination board.
• There shall be a fee for an examination appeal
• The school will accommodate the administration of the appeals process once payment is complete

The maximum duration from receipt of a complaint to initial response is 5 working days.


Academic Committee Meetings:

The school has an Academic Committee who meet and guide the school in its decision making.

Meeting Minutes: 25 September 2019

Terms of reference of Academic Committee (AB)

The AB confirmed by consensus that it understood the terms of reference for the AB. It was noted that a quorum for meetings would consist of 50% + 1 and that decisions would be reached by unanimous consensus. It was also noted that the External Chair had a deciding vote in areas where the AB could not reach a consensus.

Terms of reference of Programme Boards (PB)

The AB confirmed by consensus that it understood the terms of the PB.

It was confirmed that it was possible and within standard governance procedures for persons to be on more than one board given the business model and programme suite within GLC.

Terms on how policies and procedures are written

The AB unanimously approved the terms on how policies and procedures are written.

Review draft L&T strategy


Meeting Minutes: November 14 2019

Update / Overview of QA development to date

The Academic Committee (AC) confirmed by consensus that it understood the QA developments which have taken place to date as part of the ongoing re-engagement process in relation to the Governance and Management of Quality as detailed in the Core Statutory Quality Assurance Guidelines.

It was noted that further QA policies are in the process of being, or have already been, drafted in relation to the following areas:

(I) Access, transfer and progression (II) Assessment (III) Copyright (IV) Support for students (V) Public information and communication (VI) Self-evaluation, monitoring and review

Risk management process

The AC were informed on the school’s Risk Management Processes, in particular the four key dimensions of risk:

(I) Operational (II) Reputational (III) Financial (IV) Strategic


 Interpretation of requirement for fitness to study/practice policies

The AC were informed on the new Fitness to Study/Practice policies which will be discussed at further AC meetings, and the organisation’s response to them. It was noted that there are two prevailing outcomes of BMGLC’s request:

Establish standard agenda items once moving from EGMs to three yearly meetings

The AC confirmed by consensus that it understood that AC meetings would move from EGMs to three times annually once the committee is firmly up and running.

Following this, the AC were informed on the difference between routine agenda items and occasional agenda items in relation to AC meetings.

Communication plan for new QA to teaching staff

The AC confirmed by consensus that it understood the need for a QA communication plan for teaching staff, to be delivered by the Quality Officer.

It was suggested that asking teachers on how they would prefer to receive information would provide invaluable insight.

It was decided that a shared document would be set up which would allow AC members to share their ideas on how best to circulate and disseminate information to the teaching body. The ideas from this document could then be collated with the feedback from teaching staff and a plan would be developed.

It was also suggested that providing teachers with a roadmap detailing AC’s plan for the coming year would allow teachers to better understand the role of the AC in the school.

 Review of Chapter 1 on roles and responsibilities


 MEETING MINUTES :December 5 2019

Review and Approval of QAM Updates (Chapters -5 & 7).

The addition of subsections 2.6 (Management Team) and 2.7 (Operations Team) of the QAM were noted.

The AC agreed by consensus to approve Policy 5.3 (Policy for the Update of Programmes of Education and Training).

More information on potential recognised credits for students going onto Level 9 courses post QQI TESOL

Discussion on how Protection of Enrolled Learners (PEL) would affect admission mid course for learners transferring from other courses.

It was agreed that  (Office Manager) would research the information relevant to Procedures 5.6 (Procedure for Admission to English Language Programmes) and 5.7 (Procedure for Access to QQI Tesol Programme), and that (Quality Officer) would write the Procedures based on the information collected.

It was agreed that  (Quality Officer) would write Policy 5.8 (Policy for Recognition of Prior Learning) and its associated Procedure 5.9 (Procedure for Recognition of Prior Learning – QQI Tesol Programme).   It was agreed that EC (Academic Co-ordinator) would research the information relevant to Chapter 6 of the QAM (Staff, Recruitment, Management and Development), and that MH (Quality Officer) would write the associated Policies

The addition of Policy 7.4 (Policy for Copyright Compliance) and Procedure 7.5 (Procedure for Copyright Compliance) was approved by the AC.

Fitness to Practice Policy – Actions for addressing Student Code of Conduct

The AC confirmed by consensus that a Student Code of Conduct would be drafted (by the Quality Officer) as a response to Item 2 of the Mandatory Changes.

This Student Code of Conduct would be accompanied by updated Student and Trainee Handbooks. Once drafted, this Student Code of Conduct, and the updated handbooks, would move to the Academic Committee for approval.

Communications Strategy Update.

The Quality Officer informed the AC on the proposed methods for communication information to BMGLC staff. It was then agreed that this information would be used to draft a Policy and Procedure (to be written by the Quality Officer), which will, upon completion, return to the AC for approval. 


Meeting Minutes 17 January 2020

Review of December Minutes

A response to the AC’s query about Policy 5.4 – Policy for the Update of Programmes of Education and Training – was noted and reviewed by the AC. The response was comprised of two parts, both of which were deemed by the AC to be satisfactory answers.

Extending from this, the AC agreed that a suggested amendment to Policy 5.4 would be the inclusion of a series of “If nots”, detailing the outcome if approval is not granted for the proposed update.

Sign off on Access, Transfer and Progression Policy and Procedures

Sign off on Recognition of Prior Learning Policy and Procedure

Learning and Teaching Strategy update from TESOL sub-committee

The AC were updated on the current status of the Learning and Teaching Strategy, which is still in development. A decision on approval, it was decided, would be given via circulation by the latest January 31st.

Review Assessment Policy and associated procedures which need to be generated

The AC was informed on the next round of documents due for desk review at the next meeting on February 6th. The Policy for Assessment and its associate procedures are currently in review and are set to be available for the AC by February 6th, with a decision on approval being made via circulation after this date.

Assessment and Standards Policy review for TESOL sub-committee

Similar to the above, the AC was informed on the need for an Assessment and Standards Policy. These documents are currently in development. However, not anticipated arrival date has been established yet for this document, other than the fact it will be post-February 6th.

Update on online training module for AC members

All committee members were informed on the basis for the online module, developed to inform AC members on Constructive Alignment, and that they should complete this module in a timely manner. This module is a direct response to the panel’s specific advice:

“that staff development is required in writing minimum intended programme learning outcomes.”



Meeting Minutes 06 February 2020

Review of January Minutes

Review and Approval of TESOL Application

Approval of two different ATP Procedures – Admission to ELE Programmes, and Access to QQI TESOL Programme
The Academic Committee approved by consensus the Procedure for Admission to English Language Programmes, and the Procedure for Access to the QQI TESOL Programme.

Approval of Learning and Teaching Strategy
The Academic Committee approved by consensus the programme-specific (QQI TESOL) Learning and Teaching Strategy.

Approval of update to the Procedure for the Update of Programmes of Education and Training
The Committee approved by consensus the following addition to the Procedure for the Update of Programmes of Education and Training:

If the proposed update is referred to the Academic Committee, which then, upon review, deems the update to be major rather than minor, there are two primary processes which may follow:  

The Academic Committee may submit a recommendation to the Board of Directors that a major process be initiated. This would redirect the proposal to the Policy and Procedure for the Development and Approval of Programmes. The Programme Leader, in close collaboration with the Academic Committee who would act as advisors, may look at alternative changes which would not require a major process.

Approval and Development of Student Code of Conduct 

The Committee approved by consensus the new BMGLC Student of Conduct. This document will be available on the school’s website and all students will be informed about it upon their enrolment in the school.

Review of Assessment Policies and Procedures

The Committee undertook a review of the Policies and Procedures involved in the school’s Assessment Framework. This includes: 

Policy for Assessment 

Procedure for Internal Moderation

Procedure for Internal Verification 

Procedure for the Recruitment and Selection of External Examiners

Procedure for Reasonable Accommodation and Additional Support 

Procedure for Repeat Attempts


Non visa requiring students: EHIC / EEA card should be obtained before travelling to Ireland. For further details go to www.ehic.ie Students requiring a student visa must have adequate medical insurance to cover their stay in Ireland. The policy must be in English. The school can arrange medical insurance before a student arrives or on arrival. Cost: €125 (for 8 months).

If required the school has arrangements in place for the protection of students in the event that a programme ceases prematurely i.e. arrangements for a student to complete the programme with another provider(s) through membership of Marketing English in Ireland (www.mei.ie). Student protection arrangements cover the period from when a student enrols on a programme until the time the student has successfully completed the programme and the end-of-programme exams.

2020 Public & School Holidays

The school will be closed on the following dates:

  • 14 December 2019– 05 Jan 2020 – Christmas – New Year Holidays (school opens 6 January 2020)
  • 17 March – St Patrick’s Day Holiday
  • 10 April – 13 April – Good Friday – Easter Monday, inclusive
  • 04 May – May Bank Holiday
  • 01 June – June Bank Holiday
  • 03 August – August Bank Holiday
  • 26 October – Halloween Bank Holiday
  • 11 December 2020– 03 Jan 2021 – Christmas – New Year Holidays (school opens 4 January 2021)

Note: ETM lessons and private tuition falling on public holidays will be re-timetabled.

Which General English Level may I be suitable for?

Do an online test to guide you.


Which Cambridge Exam should I take?

Do an online test to help you decide.


Exam Registration

TOEIC, TIE, ETAPP, CAMBRIDGE EXAMS – Register and take the exam at our school.

IELTS Galway: https://ielts.britishcouncil.org/cesdublin