20 lesson programmes (15 hours)
Mornings: 9:00-10:30 – 10:45-12:15
Afternoons: 13:00-15:00 – 15:15-17:00
CANCELLATION OF BOOKING and REFUNDS – : Cancellation charge €160 applies in all cases plus the school shall retain a portion of the course fees as follows: notice of receipt of cancellation 21 days before the start of a course, 10%: 14 days before, 20%: 7 days before and up to 7 days after course commencement, 30% No refunds will be made for partial weeks of attendance or an uncompleted course following 7 days after the course begins.
Refunds will be made within a maximum of 2 months following the cancellation date and processed by Patrick Creed [email protected].
If a visa application is refused, the funds will be returned within 20 working days of the decision being received by the provider, less cancellation charge of €160.
Students should be punctual and attend class each day. A student will be recorded as absent is they are more than 5 minutes late to class or depart 5 minutes early. Students more than 15 minutes late will not be allowed to class and will have to return after the following class break. (VISA requiring students must keep an attendance rate of at least 85% for their programme and must not be more than 5 minutes late to each class)
Recording of attendance will be by the teacher in class and checked at the end of each week by the Director of Studies.
In the case of a student being absent for 2 days the school (Director of Studies) will try to make contact with the student by phone or email to seek clarification on the situation. If unsuccessful a letter/email will be sent to the student within 10 days of absence. If the school is unable to make contact with the student or receive good cause for absence then the student will be expelled from the school (by the school Director) within 4 weeks of the initial absence and reported to the local immigration office. This final decision on expulsion for any reason is made by the Director of the School. The school follows the decisions of INIS regarding visa requests and any decision on the renewal of visas or the cancellation of visas will be at the discretion of INIS and the school will respect any decisions INIS make.
All standard correspondence as part of this process will be retained and available on request to relevant internal personnel and external authorities. Absenteeism and expulsion procedures are implemented in a timely manner – the disciplinary action follows immediately after the absenteeism issue has been identified by management. (Non-EEA students will not be expelled towards the end of their programmes in relation to issues identified at an earlier point in the programme)
Students must email ([email protected]) or text (00353861678503) to the school on the first day of sickness and each day subsequently. Students must submit a certificate from a doctor on the first day of return to school. The procedure regarding absenteeism and expulsion is referenced in the requirements as activated in the case of uncertified sick leave beyond the statutory entitlement.
No unscheduled breaks are permitted except in documented cases of illness or close family bereavement. Any queries should be forwarded to Patrick Creed ([email protected]). Student holidays and breaks must comply with the Department of Justice and Equality’s requirements.
External authentication of exam results / grades received by students;
Examinations provided by the school are as follows:
|Programme Title||Title of Award/ End of Programme exam||External Authentication Examining / Awarding Body|
|EGTIE||TIE||Interactive English Language Tests Ltd.|
|EGF||General English / FCE||Cambridge English Language Assessment|
|EGA||General English / CAE||Cambridge English Language Assessment|
|EGP||General English / CPE||Cambridge English Language Assessment|
|EGIELTS||General English /IELTS||British Council|
|EGETAPP||ETAPP||Interactive English Language Tests Ltd.|
Approved from June 2017 onwards;
EGPET – General English/PET – Cambridge English Language Assessment
EGTRINITYF – General English/ Trinity Integrated Skills In English Foundation – Trinity College London
EGTRINITYI – General English/ Trinity Integrated Skills In English 1 – Trinity College London
Visa requiring students are obliged to sign an agreement at the beginning of the programme stating that Bridge Mills Galway Language Centre will enter the student for the appropriate end of programme exams and that the exams are mandatory. The student must sign the agreement stating that they understand the exam is mandatory and agree that they will sit the exam. This document is available for inspection in respect of each student.
Procedure for entering students for the required exams
The person responsible for this is Patrick Creed [email protected]
A record of grades received will be available on request to students, INIS and relevant internal personnel and the relevant data protection permissions are agreed with students accordingly.
Please report complaints or appeals requests to us as soon as possible so we can assist you.
Informal complaints should normally be made within 3 working days of the incident, matter or concern being complained about.
Complaints should normally be submitted within 5 working days of the incident, matter or concern being complained about. If the submission of a complaint is delayed, a rationale for this must be provided (for example, due to an informal complaints procedure being followed but unsatisfactorily resolved). If a complaint is made after a period of 4 weeks or more and no informal complaints procedure was followed in the interim, the complaint will not be accepted.
Appeals should be initiated within 5 working days of the issue of the decision being appealed, subject to extenuating circumstances (for example, serious illness).
Procedures for Re-check, Review and Appeal or Complaint of Assessment:
Re-check: This refers to “the administrative operation of checking (again) the recording and combination of component scores for a module and/or stage” (QQI Assessment and Standards, Revised 2013, 4.10.3).
Review: This refers to “the re-consideration of the assessment decision, either by the original assessor or by other competent persons” (QQI Assessment and Standards, Revised 2013, 4.10.3).
Appeal: This refers to “a request to a higher authority for the alteration of the decision or judgement of a lower one” (QQI Assessment and Standards, Revised 2013, 4.10).
Complaint: This refers, in the context of assessment, to “an expression of concern that a particular assessment procedure is unfair or inconsistent or not fit-for-purpose” (QQI Assessment and Standards, Revised 2013, 4.10).
Recheck Procedure As required by Assessment and Standards, Revised 2013, assessment re-checks are managed directly by the responsible academic unit (the Programme team, supported by the Quality Officer).
Grounds for a Re-check :
The learner believes an error has been made in calculating their result
Steps: 1. The learner requests a re-check by emailing the school’s Academic Coordinator ([email protected]). The learner should include any relevant information pertaining to the requested re-check in the email.
2. Requests for re-checks should be submitted by learners within 10 days of being notified of results. BMGLC is not obliged to undertake re-checks requested more than 10 days after results notification.
3. The learner pays the re-check fee of €15 in the school office and is issued with a receipt. In the event of a successful re-check, this fee will be fully refunded.
4. The Quality Assurance Officer is notified of the request, and either undertakes the re-check or arranges for a suitably qualified person to do so. N.B. Re-checks are administrative checks of marks given and totalled, and do not require the exercise of academic judgement. However, persons undertaking a re-check must be able to use the marking scheme/rubric which informs them of how marks have been allocated.
5. The Quality Assurance Officer informs the learner in writing of the outcome of the re-check.
6. BMGLC endeavours to undertake and complete re-checks within 14 days of a request for recheck being received.
7. If a re-check results in a mark being raised or lowered, the Quality Assurance Officer will notify the Programme Leader and Academic Coordinator for the purpose of results amendment.
Review Procedure As required by Assessment and Standards, Revised 2013, assessment reviews are overseen by BMGLC’s Academic Committee. The Academic Committee delegates functional responsibility for handling reviews to the Quality Officer. The Quality Officer reports on all matters associated with reviews to the Academic Committee.
Grounds for a Review QQI’s Assessment and Standards, Revised 2013 states that “Learners are required to state the grounds for the requested review. The grounds for review will normally be that the learner suspects that the assessment was erroneous in some respect”.
The learner identifies that the academic procedures of BMGLC were not correctly implemented or followed, or that the assessment was erroneous in some respect.
The learner identifies that compassionate circumstances exist which have not been considered by BMGLC or may not have been known by BMGLC. Evidence of these compassionate circumstances, clearly dated on or prior to the date of the assessment under consideration should be provided (for example, a medical certificate). Where evidence cannot be provided, BMGLC may consider the review, but is under no obligation to do so.
1. The learner requests a review by emailing the school’s Academic Coordinator ([email protected]). The learner should include any relevant information pertaining to the requested review in that email, and attach any appropriate evidence (for example, a medical certificate).
2. Requests for reviews should be submitted by learners within 10 days of being notified of results. BMGLC is not obliged to undertake reviews requested more than 10 days after results notification.
3. The learner pays the review fee of €30 in the school office and is issued with a receipt. In the event of a successful review, this fee will be fully refunded.
4. The Quality Assurance Officer is notified of the request, and decides whether a review will be granted based on the grounds for review. The Quality Assurance Officer may consult with the Programme Leader and/or the Academic Coordinator, and may exercise judgement in relation to compassionate circumstances for which evidence cannot be provided.
5. If the review is granted, the Quality Assurance Officer allocates a qualified assessor who did not undertake the initial assessment to undertake the review.
6. BMGLC endeavours to undertake and complete reviews within 21 days of a request for review being received and granted.
7. The decision of the new assessor will supersede the decision of the original assessor.
8. If the learner is unhappy with the outcome of the review, and grounds for appeal exist, they may appeal the decision using the appeals process.
9. If a review results in a mark being raised or lowered, , the Quality Assurance Officer will notify the Programme Leader and Academic Coordinator for the purpose of results amendment.
10. The Quality Assurance Officer informs the learner in writing of the outcome of the re-check.
11. The Quality Assurance Officer reports the outcome of all reviews to the Academic Committee.
Grounds for an Appeal BMGLC recognizes the right of learners to appeal assessment decisions made by the school where grounds exist. As required by QQI’s Assessment and Standards, Revised 2013, BMGLC has transparent procedures in place for appeals.
Grounds for an appeal are as follows:
1. Evidence that BMGLC did not follow an established procedure in the making of a decision.
2. Circumstances or information of which the original decision-making body was not aware when its decision was taken, and a valid, substantiated reason why that information was not made available by the appellant (the person making the appeal).
3. Evidence of substantive bias by one or more of the decision-makers in arriving at a decision.
The following exclusions do not constitute grounds for an appeal:
1. Disagreement with a decision.
2. Disappointment with the result of an assessment or an opinion that a higher mark should have been obtained.
3. Complaints about persons or procedures, which must be addressed in the first instance under the school’s complaints policy and procedure.
4. Reopening of a matter that has already been decided on in a previous appeals process.
Learners wishing to make an assessment appeal are referred to the BMGLC’s Policy and Procedure for Appeals.
Complaints Procedure As required by QQI’s Assessment and Standards, Revised 2013, BMGLC has processes in place for dealing promptly with complaints made by learners concerning assessment. As per QQI’s guidelines, this process is integrated with BMGLC’s broader complaints policy and procedures.
Learners wishing to make an assessment complaint are referred to the BMGLC’s Policy and Procedure for Complaints.
Eaquals – Complaints Procedures (Staff and Students):
As members of Eaquals you can avail of the Eaquals complaint procedures if you cannot resolve your complaint through the school channels
Eaquals also has an Ombudsman whose role is to be the final and independent arbitrator in the event of a complaint against an Eaquals member that has not been resolved during the Eaquals complaint procedure. Please contact us or Eaquals for more on this.
Appeal of Examination Results (from external bodies)
Grounds for Appeal – An appeal of an external examination result, or academic submission, to an external body shall be considered where it meets the grounds for appeal
These vary depending on the examination /assessment body
• Cambridge Examinations
• TIE Examinations
Please email [email protected]
Appeals carry a cost and students will be informed of this at the time.
Appeals Procedures (external examinations bodies)
• A student who wishes to appeal an external examination result must do so in writing, setting out the grounds for the appeal (as per specific examination appeals process) in full to the Academic Manager.
• Appeal application deadlines are strictly applied as per the Examination board.
• There shall be a fee for an examination appeal
• The school will accommodate the administration of the appeals process once payment is complete
The maximum duration from receipt of a complaint to initial response is 5 working days.
Academic Committee Meetings:
The school has an Academic Committee who meet and guide the school in its decision making. The meetings are chaired by an external chair.
Non visa requiring students: EHIC / EEA card should be obtained before travelling to Ireland. For further details go to www.ehic.ie Students requiring a student visa must have adequate medical insurance to cover their stay in Ireland. The policy must be in English. The school can arrange medical insurance before a student arrives or on arrival, for an additional cost.
If required the school has arrangements in place for the protection of students in the event that a programme ceases prematurely i.e. arrangements for a student to complete the programme with another provider(s). Student protection arrangements cover the period from when a student enrols on a programme until the time the student has successfully completed the programme and the end-of-programme exams. It can be purchased when students enrol on a programme.